General Objective of the Job
The Business Process Associate plays a crucial role in supporting the optimization and execution of various business processes within the organization.
Duties and Responsibilities
- Process Execution and Documentation:
a. Execute day-to-day business processes according to established guidelines and standard operating procedures (SOPs)
b. Document process steps, workflows, and procedures accurately for reference and training purposes.
c. Identify deviations or challenges in process execution and report them to supervisors.
- Data Analysis and Reporting:
Collect, analyze, and interpret data related to process performance, identifying trends and anomalies.
a. Contribute insights and recommendations for process improvements based on data analysis.
- Collaboration and Communication:
Collaborate with cross-functional teams to ensure seamless coordination and execution of processes.
a. Communicate effectively with team members and stakeholders to address process related inquiries and issues.
b. Provide input and feedback during process improvement discussions.
- Process Improvement Support:
Assist in the identification of process bottlenecks, inefficiencies, and areas for enhancement.
a. Contribute ideas and suggestions to process improvement projects, offering insights based on practical experience.
b. Participate in process improvement initiatives by implementing changes and evaluating their impact.
- Training and Development:
Participate in training sessions to enhance understanding of business processes and updates.
a. Support the training of new team members by providing guidance on process execution and best practices.
- Adherence to Policies and Regulations:
Ensure strict adherence to company policies, procedures, and regulatory guidelines while executing processes.
a. Conduct audits on processes to ensure accuracy and compliance with established standards.
b. Document and Report and address any issues or discrepancies promptly.
Qualifications
- Bachelor’s degree in business Administration, Management, Accountancy or a related field.
- Strong attention to detail and ability to follow established processes.
- Analytical mindset with the ability to collect, interpret, and present data effectively
- Excellent organizational and time management skills to handle multiple tasks and priorities.
- Proficiency in using Microsoft Office applications (Excel, Word, PowerPoint, Visio).
- Effective written and verbal communication skills.
- Collaborative and team-oriented mindset with the ability to work well with diverse groups.
- Adaptability and willingness to learn and apply new concepts
- Basic understanding of process improvement methodologies (e.g., BPMN, Six Sigma, Lean) is a plus.